Returns & Exchanges Policy

Last Updated: October 2026

At KnitFit, we want you to feel confident and satisfied with every purchase. If your order isn't quite right, we're happy to assist with a return or exchange in accordance with the conditions outlined below.

1. Return & Exchange Eligibility

Returns and exchanges may be requested within 7 days of delivery, provided the following conditions are met:

• Items must be unworn, unwashed, and in their original condition.

• All original tags must remain attached.

• Items must be returned in their original packaging.

• Items must be free from stains, odors, damage, or signs of use.

All returned items are subject to inspection before approval.

2. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team at support@knitfit.ae within 7 days of receiving your order.

Please include your order number, the item you wish to return or exchange, and the reason for your request.

Our team will review your request and provide instructions for the next steps.

3. Exchange Policy

If you need a different size, we'll be happy to assist with an exchange, subject to product availability and the eligibility conditions above.

Customers are responsible for any applicable collection and redelivery charges associated with size exchanges.

4. Shipping Fees

Original shipping fees are non-refundable for standard returns.

Customers are responsible for return shipping costs and any applicable exchange delivery fees.

Any applicable charges will be communicated before the return or exchange is arranged.

These charges do not apply where KnitFit is responsible for a defective, damaged, or incorrect item, or where otherwise required by applicable law.

5. Refunds

Once your returned item has been received and inspected, our team will notify you of the approval status.

Approved refunds will be issued to the original payment method where possible. For cash-on-delivery orders, our team will coordinate an appropriate refund method.

Refund processing times may vary depending on the payment provider or financial institution.

Original shipping charges are non-refundable for standard returns, except where required by applicable law.

6. Damaged, Defective or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us at support@knitfit.ae as soon as possible, including your order number and photographs of the issue where available.

Our team will assess the issue and arrange an appropriate resolution in accordance with applicable UAE consumer protection laws.

Where KnitFit is responsible for the issue, customers will not be charged for the associated return or replacement shipping.

7. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

KnitFit

Email: support@knitfit.ae

Website: www.knitfit.ae

Our customer support team will be happy to assist you.

8. Important Notice

KnitFit reserves the right to decline return or exchange requests that do not meet the eligibility requirements outlined in this policy, including items that show signs of wear, washing, damage, or alteration.

All returned items are subject to inspection and approval. Returns or exchanges that do not comply with our policy may be refused, except where otherwise required by applicable consumer protection laws.