Frequently Asked Questions

Every KnitFit order is prepared with precision and care in Dubai, ensuring a seamless and secure delivery experience.

Orders placed before 3:30 PM (UAE time) ship the same day and arrive next day across the UAE.
UAE: AED 25 shipping or free on orders above AED 350

🌍 GCC: Delivery in 3–6 business days 

🌐 International: 5–12 business days 

From our warehouse to your wardrobe, each KnitFit order is prepared with precision and shipped with trusted care.

UAE: AED 25 or free on orders above AED 350

GCC: from AED 55

International: from AED 75

Remote UAE areas may include a small AED 10 surcharge.

Accurate Shipping rates will be calculated at checkout

Yes! Once your order has been shipped, you'll receive an email or SMS with a tracking link so you can follow your delivery in real time.

Please allow a short period for the tracking information to update after your order has been dispatched. If you have any trouble tracking your order, contact us at support@knitfit.ae and we'll be happy to help.

💕 Easy, Hassle-Free Returns

At KnitFit, we're committed to ensuring you love every piece you wear.

If your order isn't quite right, you may request a return or exchange within 7 days of delivery, provided the item is unworn, unwashed, in its original condition, with all tags attached and original packaging intact.

Please note that original shipping fees are non-refundable, and customers are responsible for return and exchange delivery costs. Exceptions apply to defective, damaged, or incorrect items.

To request a return or exchange, email support@knitfit.ae with your order number, and our team will be happy to assist.

For full details, please refer to our Returns & Exchanges Policy in the website footer.

To request a return, please contact us at support@knitfit.ae within 7 days of receiving your order, including your order number and reason for return.

Once your request has been reviewed and approved, our team will assist you with arranging collection through our logistics partner. Please note that applicable return shipping fees are the customer's responsibility, except for defective, damaged, or incorrect items.