Shipping & Delivery Policy

Last Updated: October 2026

At KnitFit, we aim to provide a smooth, reliable delivery experience. Every order is carefully prepared and shipped from our fulfillment facility in Dubai.

1. UAE Shipping & Delivery

Orders placed before 3:30 PM (UAE time) are generally dispatched on the same day, with delivery expected the following day across eligible UAE locations.

Orders placed after 3:30 PM may be processed on the next working day.

Shipping Rates:

• Standard UAE Delivery: AED 25

• Free UAE Delivery: Orders above AED 350

Delivery estimates may vary depending on the destination, courier availability, public holidays, and operational circumstances.

2. GCC Shipping & Delivery

We offer shipping to supported GCC destinations.

Estimated Delivery Time: 3–6 business days.

Shipping charges are calculated and displayed at checkout based on the destination and available delivery options.

3. International Shipping

KnitFit offers international delivery to supported countries.

Estimated Delivery Time: 5–12 business days.

International shipping charges are calculated at checkout. Delivery times may vary depending on the destination, customs procedures, and local courier services.

4. Order Processing & Tracking

Once your order has been processed and dispatched, you may receive a shipping confirmation containing tracking information, where available.

Please ensure that your shipping address and contact details are accurate when placing an order to avoid unnecessary delays.

5. Customs Duties & Import Taxes

For international orders, customs duties, import taxes, or additional clearance fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in KnitFit's shipping fees.

6. Delivery Delays

While we make every effort to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our reasonable control, including courier disruptions, public holidays, customs inspections, or incorrect delivery information.

If your order experiences an unexpected delay, please contact our support team for assistance.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery details at checkout.

If an order cannot be delivered due to incorrect or incomplete information, additional delivery charges may apply where permitted by applicable law.

8. Returns & Exchanges

For information about returning or exchanging an order, please refer to our Returns & Exchanges Policy.

9. Contact Us

For shipping enquiries or assistance with your order, please contact:

KnitFit (FZE)

Email: support@knitfit.ae

Website: www.knitfit.ae