Terms of service

KnitFit (FZE) – Terms & Conditions

Last Updated: October 2025

Welcome to KnitFit (FZE). By accessing or using our website https://www.knitfit.ae, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. Company Information

KnitFit (FZE) maintains the website https://www.knitfit.ae.
Registered and operating in the United Arab Emirates.
Email: support@knitfit.ae
Website: www.knitfit.ae

2. Country of Domicile & Governing Law

United Arab Emirates is our country of domicile.
Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates.

3. Eligibility

Customers using the website who are minors (under the age of 18) shall not register as users of the website and shall not transact on or use the website.
By placing an order, you confirm you are at least 18 years old and legally capable of entering a binding contract.

4. Payment Terms

  • Accepted Cards: Visa and MasterCard debit and credit cards in AED are accepted for payment.

  • Transaction Currency: The displayed price and currency at the checkout page will be the same as printed on the Transaction Receipt. The amount charged to the card will be shown in your card’s currency.

  • Prohibited Countries: We will not trade with or provide any services to OFAC and sanctioned countries, including Iran, Cuba, North Korea, Sudan, South Sudan, Ukraine, Syria, Russian Federation, Myanmar, and Yemen.

  • Records: Cardholders must retain a copy of transaction records and all applicable policies and rules published on https://www.knitfit.ae.

  • Account Security: The user is responsible for maintaining the confidentiality of their account and password and for all activities under their account.

5. Products & Pricing

  • All prices are listed in AED (United Arab Emirates Dirham) and include applicable VAT.

  • Product prices, promotions, and availability may change without notice.

  • Product images are for illustration purposes; actual colors or textures may vary due to lighting and display settings.

6. Orders & Confirmation

  • Orders are processed securely through our website.

  • Once payment is successful, customers will receive an email confirmation containing order details and receipt.

  • KnitFit reserves the right to cancel any order in case of suspected fraud, pricing errors, or stock unavailability.

7. Shipping & Delivery Policy

KnitFit delivers products within the UAE and internationally using third-party courier services.

UAE Delivery

  • Delivery Time: 1–2 working days.

  • Rate: AED 24 for orders below AED 350.

  • Free Shipping: Orders above AED 350.

GCC & International Delivery

  • Delivery Time: 3–10 working days, depending on destination.

  • Rate: Displayed at checkout (additional handling or customs fees may apply).

  • Customs: Customers are responsible for import taxes, customs duties, or delays caused by customs clearance.

Proof of Delivery

All shipments are tracked and confirmed upon delivery through our trusted courier partners. KnitFit (FZE) retains proof of delivery records for verification and customer service purposes.

Avoid delivery delays by providing a complete address and valid contact details.

8. Return & Refund Policy

We want you to love your purchase. If you are not fully satisfied, you can request a return or refund under the following conditions:

Eligibility

  • Returns must be requested within 7 days of delivery.

  • Items must be unused, unwashed, and in their original packaging with tags attached.

  • For hygiene reasons, leggings, sports bras, and sets cannot be returned if worn or tried on.

  • Sale or clearance items are non-refundable.

Process

  1. Email support@knitfit.ae with your order number and reason for return.

  2. Once approved, we will provide return or pickup instructions.

  3. After inspection, refunds are processed to the original mode of payment.

Refund Timeline

Refunds will be done only through the Original Mode of Payment and processed within 10 to 45 days, depending on your bank’s processing time.

Non-Refundable Items

  • Shipping fees and handling costs are non-refundable.

  • KnitFit reserves the right to refuse returns if products are used, not in original condition, damaged, or tampered with.

9. Exchange Policy

If you need a different size or product, contact us within 7 days of receiving your order.
Exchanges depend on stock availability. Return shipping charges may apply.

10. Cancellation Policy

Customers can cancel their order within 24 hours of placing it, provided it has not yet been shipped.
Refunds will be made to the original payment method and processed within 10 to 45 days, depending on the issuing bank.

11. Privacy & Cookies

We respect your privacy and use cookies to improve your browsing experience.
For details on how we collect, use, and protect your personal data, please see our Privacy Policy and Cookie Policy.

12. Intellectual Property

All website content—including images, logos, designs, text, and graphics—is the property of KnitFit (FZE) and may not be used or reproduced without prior written consent.

13. Limitation of Liability

KnitFit (FZE) shall not be liable for any indirect, incidental, or consequential damages resulting from:

  • Product misuse or normal wear and tear;

  • Delays in delivery caused by third parties;

  • Website downtime or errors beyond our control.
    Our total liability shall not exceed the total amount paid for the order.

14. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📧 support@knitfit.ae
🌐 www.knitfit.ae